How Do I Speak To Customer Service With Presto?

Can you tap Presto twice?

When you tap on, the system deducts the default trip fare, so you don’t have to tap a second time when you get off at your default destination.

This means even more time saved with PRESTO.

You can set up a default trip through the PRESTO App, or in person by visiting a GO Customer Service Outlet..

How much money is in my Presto card?

Log in to your My PRESTO Account and you will see your balance on the main page. Your online balance can take up to 24 hours to update after you take transit or load your card.

How do I load Presto instantly?

Visit prestocard.ca to set up Autoload for your PRESTO card. Load your card instantly at a Self-Serve Reload Machine in stations, or at a Customer Service Outlet.

How much does presto cost per trip?

PricesAdultSenior (65+) / Youth (13-19)PRESTO$3.20$2.25PRESTO TicketOne-ride ticket $3.25 Two-ride ticket $6.50 Day pass ticket $13.50TTC Monthly Pass$156.00$128.1512-Month Pass$143.00$117.456 more rows

Is there a Presto card for seniors?

Discounted fares/passes are available for children, youth and seniors using a PRESTO card on all transit agencies. Your card must be set up to process a discounted fare at your transit service’s Customer Service Outlet.

Can I use someone else’s Presto card?

Yes. PRESTO cards can be shared, however, can only be used by one person at a time. Two people cannot travel at the same time using one PRESTO card as the Fare Payment Device will only deduct one fare per ride on GO Transit.

What happens if you forget to tap on Presto?

If you forget to tap off at the end of your trip, an amount for Missed Tap Off or Underpayment will be deducted from your PRESTO card at the start of your next trip in the GO network. You’ll be charged the adult cash fare to the furthest distance on the train line or bus route you took when you forgot to tap off.

How do I speak to someone at Presto?

Contact PRESTOBy Chat. PRESTO has an online Chat feature to help with general questions. … By E-mail. Complete the form below and we’ll get back to you within five business days. … By Phone. Calls from within Canada/United States: 1-8-PRESTO-123 (1-877-378-6123) … By Mail. PRESTO Customer Service Centre.

How do I dispute a Presto charge?

Dispute Resolution Catharines Main, St. Catharines, ON L2R 6Y6, email us at info@ prestocard.ca or call the PRESTO Contact Centre at 1-877-378-6123 or TTY: 711 or 1-800-855-0511 or 905-397-2034.

How do I unlock my Presto card?

If your PRESTO card is not working after an NFC load, log out and back in to the app. You will be immediately prompted to complete the load. You can do this on your own phone, or by logging in to your account on another NFC-enabled phone. This will unlock your card.

Does Presto have an app?

The function was previously available to Android users, but has now been rolled out to iPhones as well. Customers can also reload their Presto cards in the app using Google Wallet and Apple Pay. … Metrolinx said that the features in the updated app will work on iPhone 7 and higher, when running iOS13 or higher.

Can you use Presto card on phone?

Instantly Load Funds onto your PRESTO Card No more waiting – the updated PRESTO app features improvements for both Android and iPhone users, including instant loads that can be done right from home. Download the PRESTO App today from the App Store or Google Play!

How do I tap my Presto card on my iPhone?

You can set up a new transit card to use for Express Transit with Apple Pay in Wallet:Check that the Region on your device is correct. … Open the Wallet app on your iPhone.Tap the add button. … Tap your city’s transit card, then choose an amount to put on the card and tap Add.More items…•

Can I reactivate a lost Presto card?

Once a card has been cancelled it’s not possible to reactivate it. We’re sorry for any inconvenience.

Can you claim Presto on taxes 2020?

If you have a My PRESTO Account, you may be able to claim the cost of transit trips under the Ontario Seniors Public Transit Tax Credit. Your Transit Usage Report provides up-to-date information about your transit use with PRESTO card for your records and tax purposes.

How much is a GO Train day pass?

You can take GO wherever you want, all Sunday Funday long. That means you can ride on any GO train or bus, to and from wherever you’re going, for just $10 each Sunday. The Sunday Funday pass is only available online on the GO e-ticket platform.

What happens if I don’t tap out of bus?

If you forget to tap out, the system is never closed, but the administrative system that takes the data from the two-way tapping system will not tally any inputs that don’t include two different entry and exit gateways.

Can you refund a Presto card?

If you don’t need your PRESTO card anymore, you can get a refund of the balance by returning your card. To get a PRESTO refund your card must be added to a My PRESTO Account. All refunds are subject to a 4% processing fee and the $6 cost to buy the card is non-refundable.

Does Presto expire?

Some older cards have an expiry date, but PRESTO cards no longer expire. You may continue to use your card even after the indicated expiry date and your balance will remain on the card. In addition, PRESTO and our Transit Agency partners are not liable for any damaged, defective or expired cards.

What happens if you forget to tap off?

If you do not tap on and tap off correctly If you tap on at the beginning and then forget to tap off at the end of your trip, you will be charged the default fare for an incomplete trip.